DER Touristik Group Vision & Mission Statement
DER Touristik Group’s Mission Statement is based on our shared vision, purpoe, values and principles.
We are a leading international travel and tourism group with the best performing brands in each market. We benefit from the strong individual businesses in our network and collaboration across the group.
We make a difference by working together, to turn customer holiday dreams into reality.
Showing energy, passion and determination. Approaching every task with enthusiasm.
Creating a great working environment in which everyone can feel they have a positive contribution to make.
Taking advantage of different perspectives and respecting differences among team members, customers and partners.
- Results oriented
We make things happen by taking personal responsibility for our work, looking for the best solutions, making informed decisions and doing things to the highest possible standard. We recognise that proﬁtability is essential to our continued success.
- Customer driven
We put the customer at the centre of everything we do; with a wide range of products and destinations, the most efﬁcient processes and attention to detail, and an obsession with creating an effortless customer experience that leads to outstanding levels of customer satisfaction.
- Bold and innovative
We are willing to change and take risks to improve the customer experience and achieve better ﬁnancial results. We seek out ways to transform the way we operate and are happy to disrupt the status quo as a way to improve. We use mistakes as a chance to make things better.
We rely on innovative, enthusiastic and open collaboration within the group and with all our partners. This is our main success factor.
- Responsible and aware
We only make promises we intend to keep. We uphold the highest standards of corporate behaviour, ensuring compliance at all times. We act in an ethical and sustainable way to ensure we and our partners protect the interests of society and the environment.